Refund policy

Thank you for shopping at Salazones Costa Blanca!

Refunds and Exchanges

We do not offer exchanges or refunds for our products, except in the case that the order is not delivered by the carrier within the established timeframe from its departure from the transport agency.
Being absent from the delivery point will not be an excuse or reason for a refund, exchange, or return.

Changes (if applicable)

We only replace items if they are defective or damaged. As an exception, we do not exchange wild mushrooms, as we cannot guarantee their total absence of larvae in the fruiting bodies.

Resolution

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will be automatically applied to your original credit card or payment method within a certain number of days.

Delayed or missing refunds

• If you haven't received a refund yet, first check your bank account again. Then, contact your credit card company. It may take some time before your refund is officially posted.
• If you have done all of this and still haven't received your refund, please contact us in the contact area.

Shipping

• You will be responsible for paying your own shipping costs to return your item.
• Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.
• Depending on where you live, the time it takes for your exchanged product to reach you may vary.
• Please note that we cannot guarantee that we will receive your returned item.